| ADSL – Asynchronous
Digital Subscriber Line |
| A broadband technology that
delivers high data transfer speeds over existing
phone lines.
|
| Analogue Lines |
| This was the original, and
still is the common telephone line for many
small systems, however some of today’s modern
telephony systems are moving from traditional
analogue to more cost effective digital
alternatives such as ISDN. Analogue lines are
rented, if you rent 3 analogue lines then 3
members of your company can speak to 3 separate
outside destinations all at the same time. If
you have 3 analogue lines, yet only require 1
telephone number for your company, then you
simply request 1 line and 2 auxiliary lines.
Don’t forget to allow lines for fax machines and
franking machines etc.
|
| Analogue Phones |
| Analogue phones, otherwise
known as POTS (Plain Old Telephone System), are
basic telephone system phones that allow calls
to be placed and received by routing them
through the public switched network.
|
| ATM – Asynchronous
Transfer Mode |
| A transmission and switching
technique capable of supporting voice, video and
data (Multimedia) communications. It is unique
in that each piece of information is addressed
and is of the same length, allowing for very
high-speed communications.
|
| Automated
Attendant |
| An auto-attendant is the
recorded message that answers your phones and
instructs callers how to reach the person or
department they are looking for. The caller uses
their telephone keypad to choose who they need
to speak to e.g “For support press 1, for sales
press 2.” Automated Attendant can prove to be
beneficial if your company receives a high
volume of inbound calls as it can reduce
disruptions to your staff carrying out their
duties.
|
| Automated Call
Distribution |
| Automated Call Distribution
(ACD) enables you to quickly and
cost-effectively introduce a range of
sophisticated call management techniques that
will allow you to prioritise calls so that
existing or high value customers are placed at
the head of the queue, identify types of call
and direct them to the most appropriately
skilled agent, set up intelligent announcements
to advise callers of their place in the queue
and the estimated time to answer. ACD is a
popular software solution for call centre
environments as it provides statistics that can
be incorporated into intelligent management
reports.
|
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