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Glossary

Our Glossary is designed to disseminate the technical terms that you will come across when looking to procure a new telephone system or related service. This tool will enable you to consider key points before making a decision on which products to purchase.

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TAPI – Telephone Application Programme Interface
Developed by Microsoft, 1st and 3rd party TAPI are the standard interfaces for CTI applications.

Telephone Extensions
The number of extensions you require will typically be based on the number of staff you have that need desktop phones. It is wise to take slightly more than you may currently need to allow room for expansion.

 
 
 
Telephone Systems